AOL

If you are unhappy with your new car, act quickly and the legal system will be on your side

Where do I stand if things go wrong?
Your purchase is protected under the 1979 Sale of Goods Act. If you don't feel the car is up to scratch, you are more likely to succeed in court if you reject the car within a couple of weeks.

Before you get lawyers involved, send off a letter (using one of our templates below) to the company you bought the car from, stating your reasons for rejecting it and giving a seven-day deadline for a response. If the car's on HP or a PCP, let the finance house know.

Letter Templates

Are my rights stronger if I deal face to face?
Your rights are actually stronger if you buy over the phone or internet. Since autumn 2000, buyers have had the right to cancel a contract up to seven days after taking delivery in most sales done online or by phone or fax. The cost of returning the car would be down to you. However, if you visit the firm during the purchase, the law is vague as to whether these rights apply.

Which laws apply if I buy abroad?
The best way to minimise the risk is to agree the deal at home. Under European law, the legal system of the country in which the deal is concluded takes precedence. As long as you're on UK soil when the deal is finally agreed, it doesn't matter that the car is supplied by an overseas dealer. Go over the paperwork and check for any clause which gives jurisdiction to the country in which the seller does their business.

What if I need help?
If you need extra muscle, What Car? Helpline gets involved on behalf of consumers every month. For more information, go to the Helpline page, or E-mail wchelpline@haynet.com